How well do you know your customer, really?
When it comes to knowing one’s customer, it’s safe to say that not many do it better than Urban Outfitters. According to the company’s management, their ‘upscale homeless’ customer is 18-26 years old,...
View ArticleZappo’s Fosters a Positive Company Culture Through Core Values, and So Can You!
It has been said that Tony Hsieh, CEO of Zappo’s, runs arguably the most innovative start-up of this last decade. He co-founded the company in 1999, and since 2006, the company has been profitable....
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Leading With Culture to Achieve Superhuman Business Results
Culture and leadership are inextricably linked. In an organization characterized by a high-performance culture, managers can learn how to become highly effective leaders; in turn, low-performance...
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Denison and Waggl: Accelerating the Pace of Culture Transformation
One of the innovations engendered by the Internet is crowd-sourced, opinion surveys: real-time, website-based questionnaires whose data can be analyzed and reported continually. These surveys have led...
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The Denison Model: Diagnosing and Building Cultural Alignment
Your market position has been slipping for some time. It shows in your sales growth, return on equity (ROE), return on investment (ROI), and customer satisfaction. And you don’t have to go on...
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The Balancing Act of Strong Business Leadership
It’s crucial for an organization to link its mission and goals with a shared sense of ownership, commitment, and responsibility among its employees. At the same time, the external drive to adapt cannot...
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Organizational culture in the gig economy
What can the University of Michigan’s Cardiology Fellowship training program teach companies like Uber, Lyft, and Airbnb? A lot, as it turns out!Like Uber and its counterparts, the Cardiology program...
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Empower the Doers.
To create and sustain a vibrant culture in a fluid organization, you’ll need an efficient way to get your message out there. Identify who has the interest and capability to step up, and put them in the...
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Cultural Due Diligence: Helping Mergers and Acquisitions Succeed
Give Culture its DueAs companies seek to grow their business, their common strategy is to merge with or acquire a new company. Given the stress and expense involved in this process, corporations...
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Culture isn't a "once and done" deal.
Successful companies understand that culture work is ongoing, and must be part of the incorporation strategy from Day One of the official merger through the following months and years.Solution: Merger...
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Leadership Requires Taking Responsibility
Real leaders embrace their fundamental responsibilities and recognize that those are essential to creating value and delivering it.#CultureQuoteSolution: Leadership DevelopmentAuthor: Denison Consulting
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Character is the Foundation for Compliance: Doing the right thing before you...
FOOD FRAUDIn September, 2015, for the first time ever, a business executive was convicted of a felony for food poisoning resulting from tainted products. In previous food poisoning cases, defendants...
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Organizational Leadership: a balancing act
An organization’s culture is inextricably tied to its leadership.Healthy organizational culture is not just about employees feeling good. It’s about product quality, customer satisfaction, sales...
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The Leadership Balancing Act
Developing a healthy, high-performance culture means developing leadership that can balance the competing needs of the organization and its stakeholders—customers, investors, and employees.Solution:...
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Waggl Your Way to High Performance
Transforming a company requires data gathering and honest conversation across the organization—before, during, and after implementation. Some of this conversation is centered in the C-suite, but much...
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Honest Conversation and Cultural Transformation
Pulse surveys can significantly enhance four phases of the transformation process: Discovery, Honest Conversation, Action Planning, and Implementation. That’s why Denison has partnered with Waggl to...
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Setting Expectations: M&A Transition Planning and Team Alignment
Laying down the foundation for honest conversationOnce two companies have closed a deal to merge and begin the practical process of joining organizations in earnest, one of the first questions they...
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Honest conversations, lead to thoughtful actions, lead to higher performance.
Culture data is about starting conversations to uncover deeply held beliefs and assumptions. When we look at culture data, we want it to answer two questions: What are the cultural beliefs and values...
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Bringing Leadership Onboard
Fundamentally realigning your culture will always be a difficult task, but it is impossible without your leadership team onboard. Begin my making sure that all members of a team share an understanding...
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Ensuring Leadership Readiness for Culture and Strategy Alignment
Your CEO begins the Board meeting with an impassioned call to action. “The approaches that made us an industry leader in the past are keeping us from remaining relevant in today’s business...
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